Official Privacy Policy

Privacy Policy Richman88 – Personal Data Protection for Malaysian Members

At richman88, your privacy is more than a legal obligation – it is a responsibility we have taken seriously from day one. This document clearly explains how we collect, use, store, and protect your personal information.

Complying with Malaysia's PDPA 2010 256-bit SSL Encryption
Updated: 1 January 2026

Our Privacy Commitment

Richman88 has never sold, rented, or shared your personal data with third parties for marketing purposes without your explicit consent.

How richman88 Protects Your Data

Six layers of protection ensuring your personal information remains secure at all times.

256-bit SSL Encryption

All data transmitted between your device and Richman88's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks to safeguard online transactions.

Secure Data Storage

Your personal data is stored on encrypted servers protected by multi-layered firewalls and intrusion detection systems (IDS) operating 24 hours a day. Access to data is restricted to authorized personnel only.

PDPA 2010 Compliance

Richman88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data processing is carried out in accordance with the principles set out in that Act.

Not Sold to Third Parties

Richman88 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information belongs to you, and we respect that right in full.

Right of Access and Rectification

You have the right to access, amend, or request deletion of your personal data at any time. Submit your request through richman88 support channels and we will process it within 14 business days.

Marketing Communications Control

You may opt out of marketing communications from richman88 at any time. An unsubscribe option is available in every email we send, or through your account settings.

1 Introduction

Richman88 ("we," "platform," or "Richman88") takes user privacy as a non-negotiable commitment. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use the website, mobile app, or any services provided by Richman88.

This policy applies to all users and members accessing the richman88 platform through any device or channel, including web browsers, Android apps, and iOS apps.

By registering an account and using the richman88 platform, you confirm that you have read and understood this Privacy Policy and agree to the way we process your personal data as described herein.

Our commitment: Richman88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and upholds internationally recognised data protection principles.

2 Types of Personal Data We Collect

Richman88 collects various types of personal data to enable us to deliver the best service to our members. Below are the categories of data we collect:

2.1 Data You Provide Directly

  • Full name as shown on your identification document.
  • Date of birth and gender.
  • An active email address.
  • Mobile phone number.
  • Current residential address.
  • Bank account or e-wallet details for deposit and withdrawal purposes.
  • Copies of identity documents (KYC) such as MyKad, passport, or driving licence for identity verification.

2.2 Automatically Collected Data

  • Your IP address and network information.
  • Device type, operating system, and web browser used.
  • Usage data includes pages visited, session duration, and game activity records.
  • Geolocation information (city and state) based on IP address.
  • Cookie data and similar tracking technologies.

2.3 Financial Transaction Data

  • Deposit and withdrawal records including amounts, dates, and payment methods.
  • Wagering history and gaming activity.
  • Technical information related to payment processing (no full card numbers are stored — we use tokenization).
Data Category Primary Purpose Mandatory / Optional
Name & identification details Identity verification (KYC) and account management Mandatory
Email address Account communications and password recovery Mandatory
Phone number Two-factor authentication and communications Mandatory
Bank/e-wallet information Processing deposits and withdrawals Mandatory (for transactions)
Geolocation data Legal compliance and security Automatic
Cookie data / site activity User experience improvement Objectable

3 How We Use Your Data

The personal data we collect is used solely for legitimate purposes related to the delivery of richman88 services. The following are the primary purposes for which your data is used:

3.1 Account Management and Services

Your data is used to create and manage your richman88 account, process deposits and withdrawals, resolve inquiries and complaints, and provide the technical support you need. Without this information, we are unable to deliver our services to you.

3.2 Identity Verification and Compliance

Richman88 is required by law to conduct Know Your Customer (KYC) procedures to verify member identities before processing withdrawals. This also helps us prevent fraud, money laundering, and other illegal activities.

3.3 Security and Fraud Prevention

Usage data and technical information are used to identify and prevent suspicious activity, including account intrusion attempts, multiple account usage, and manipulation of game systems.

3.4 Product and Service Improvement

Anonymized usage data is collected to help us understand platform usage patterns, identify areas for improvement, and develop better new features for members.

3.5 Marketing Communications (With Consent)

With your consent, we send information about the latest promotions, special bonuses, and new games via email or app notifications. You may withdraw this consent at any time through your account settings.

4 Legal Basis for Data Processing

In accordance with Malaysia's Personal Data Protection Act 2010, Richman88 processes your personal data on the following legal bases:

  • Contract Performance: Processing required to fulfill the service agreement between you and richman88, including account management and transaction processing.
  • Legal Obligation: Processing required to comply with Malaysian legal provisions, including KYC requirements and transaction reporting mandated by the relevant authorities.
  • Legitimate Interests: Processing for security, fraud prevention, and service improvement purposes that benefit our members.
  • Consent: For marketing communications and non-essential cookies, we request your explicit consent beforehand.

5 Data Sharing and Disclosure

Richman88 does not sell or rent your personal data to third parties. However, in certain limited circumstances, we may share data with the following parties:

5.1 Trusted Service Providers

Third parties that assist us in operating the platform — including payment gateway providers, cloud computing services, and analytics tools — may receive limited access to data necessary for performing their services. All service providers are bound by strict confidentiality agreements.

5.2 Legal Requirements

Richman88 will disclose personal data when required by law, court order, or directive from a lawful authority in Malaysia. In such cases, we will notify you where permitted by law.

5.3 Protection of Vital Interests

In emergency situations where someone's life or safety is at risk, richman88 may need to share necessary information with the relevant authorities.

Our guarantee: Richman88 has never and will never sell your personal data to advertisers, marketers, or any third-party commercial entity for profit.

6 Data Security Measures

Richman88 implements a comprehensive range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration:

  • Data Encryption in Transit: All data is transmitted over HTTPS connections with the latest TLS 1.3 encryption.
  • Data Encryption at Rest: Sensitive data is stored in AES-256 encrypted format in a secure database.
  • Strict Access Controls: Only authorized personnel with a legitimate business need may access members' personal data.
  • 24/7 Security Monitoring: Our systems are monitored continuously to detect and respond to any security threats.
  • Two-Factor Authentication: All member accounts are protected with two-factor authentication options to prevent unauthorised access.
  • Regular Security Audits: Richman88 conducts independent security audits on a regular basis to identify and address system vulnerabilities.
Important note: While we implement robust security measures, no system can guarantee 100% absolute security. You are also responsible for keeping your account password secure.

7 Data Retention Period

Richman88 retains your personal data only for as long as it is needed for the purpose it was collected, or as required by Malaysian law.

  • Active account data: Retained for the duration your account is active plus 7 years after account closure (PDPA and financial audit requirements).
  • Financial transaction records: Retained for 7 years in accordance with Malaysia's financial reporting legal requirements.
  • Customer support communication logs: Retained for 3 years from the date of last interaction.
  • Non-essential cookie data: Retained for up to 12 months or until you delete them.
  • Marketing data: Retained until you withdraw your consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual.

8 Cookies and Tracking Technologies

Richman88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
  • Performance Cookies: Collects information about how you use the platform to help us improve it. Data is collected anonymously.
  • Preference Cookies: Remembers your preferences such as language and display settings for a more personalized experience.
  • Analytics Cookies: Helps us understand usage patterns and website performance for improvement purposes.

8.2 Managing Cookies

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the richman88 platform.

9 Your Rights Under PDPA

As a Richman88 member and as an individual protected under the Personal Data Protection Act 2010, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You may request corrections to inaccurate or incomplete data at any time.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data from our systems.

Right to Restriction

You may request that we restrict how we process your data in certain situations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request that we send your data in an electronically usable format.

To exercise any of these rights, contact the Richman88 support team via Live Chat or email. We will process your request within 14 business days. In cases where legal requirements prevent immediate deletion, we will inform you of the timeframe required.

10 Children's Data

Richman88 is a platform dedicated to users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we find that personal data belonging to a minor has been collected without appropriate verification, we will take immediate action to delete that data and terminate the account. If you are aware that your child or underage dependent has registered an account, please contact us immediately.

11 Amendments to the Privacy Policy

Richman88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each amendment will be accompanied by a new "Updated" date at the top of this document.

For significant changes, we will notify members via email or a prominent notice on the website. Continued use of the Richman88 platform after changes take effect will be considered your acceptance of the amended policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how richman88 handles your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 via the chat icon at the corner of the website — the fastest way to get immediate assistance.
  • Privacy Email: [email protected] – for specific inquiries related to privacy and data protection.
  • General Support: [email protected] – for all other general inquiries related to your account and services.

Our team will endeavor to respond to privacy-related inquiries within 5 business days. For formal complaints requiring a thorough investigation, the response period may be longer, but we will keep you updated on the progress periodically.

Our commitment to you: Richman88 takes every privacy-related inquiry and complaint seriously. Your trust is our most valuable asset.

Your Data Is Safe with richman88

With 256-bit SSL encryption, PDPA 2010 compliance, and a strict no-data-sale policy, you can play with peace of mind at richman88 without worrying about your privacy.

256-bit SSL
PDPA 2010
Data Not Sold
24/7 Support
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